THE COLLECTIVE OUTDOORS • TCO DESIGN BUILD

WARRANTY & CUSTOMER CARE

Good service continues after the sale. If something needs attention, start with our Fort Worth team. We will help you understand the next step.

Updated November 3, 2026

MANUFACTURER WARRANTIES. LOCAL HELP.

Product warranty coverage follows the applicable manufacturer’s written warranty for the specific product you purchase. Coverage, duration, exclusions, registration requirements, and remedies vary by manufacturer, model, component, and residential or commercial use.

Our role is to help you understand that coverage, gather the right information, and coordinate with the manufacturer when a claim or replacement part is needed. You have a local team to call.

BEFORE YOU PURCHASE

Ask us for the manufacturer’s complete written warranty for the exact product and intended use before you buy. We will help you locate the warranty documents and review questions about materials, finishes, components, care requirements, and installation. A short website description is not the complete warranty.

Keep your receipt or invoice, model and serial numbers where applicable, and the warranty documents supplied with your product. Follow the manufacturer’s installation, use, maintenance, and registration instructions.

IF YOU NEED WARRANTY HELP

  1. Contact our team. Call 817.284.0038 or email hello@thecollectiveoutdoors.com. Share your order or invoice number, product name, and a short description of the concern.
  2. Send the details. Clear photos, the model or serial number, and when you noticed the issue help us identify the next step. Please do not send payment-card information.
  3. We help review the path forward. We can assist with the manufacturer’s claim process and explain what information, inspection, parts, or service may be needed.

The manufacturer determines coverage and remedies under its written warranty. We will help clarify whether labor, removal, reinstallation, travel, freight, or replacement parts are covered before arranging work that may carry a charge. Claim timing and parts availability depend on the manufacturer and the issue; we will not promise an approval or completion date before it is confirmed.

RETAIL & SERVICE RESPONSIBILITIES

Retail is provided by The Collective Outdoors. All services are provided by Panther City Arbor & Patio LLC, operating as TCO Design Build.

Product warranty coverage is separate from installation, construction, and workmanship commitments. Any service or workmanship warranty is governed by your applicable written agreement with Panther City Arbor & Patio LLC, operating as TCO Design Build, together with applicable law. Contact us about a service concern so the team can review the work and the agreement.

Nothing on this page limits consumer rights, legally required warranties, or responsibilities that cannot be excluded under applicable law.

ORDERS, RETURNS & DELIVERY QUESTIONS

Return eligibility, special-order or custom-item conditions, cancellations, deposits, delivery, and installation arrangements should be confirmed in your written order before you purchase. These details depend on the item and the agreement; this page does not establish a blanket return period or a new fee.

If an item arrives damaged or does not match your order, contact us promptly with photos and your order details so we can review it with you. Keep the packaging and delivery paperwork when practical. Contact our team before returning or shipping an item.

LET’S WORK THROUGH IT TOGETHER

Whether you bought a grill, selected furniture, or completed an outdoor project, we want to help you find the right answer. Reach out to our Fort Worth team.

hello@thecollectiveoutdoors.com
817.284.0038
621 South Freeway, Fort Worth, TX 76104

Monday–Friday: 9 AM–5 PM
Saturday: By appointment only
Sunday: Closed

CONTACT US