PRIVACY POLICY

WHO THIS POLICY COVERS

Retail is provided by The Collective Outdoors. All services are provided by Panther City Arbor & Patio LLC, operating as TCO Design Build.

This policy covers information collected through thecollectiveoutdoors.com, our website forms and messages, and related retail and service inquiries. “We,” “our,” and “TCO” refer to the business handling your inquiry or transaction.

INFORMATION WE COLLECT

• Information you provide: your name, email, phone number, delivery or project address, interests, plans, photos, project details, and messages.
• Customer records: quotes, orders, service and warranty requests, communications, and your contact preferences.
• Website activity: device and browser information, IP address, approximate location inferred from it, referring pages, pages viewed, and interactions collected through cookies, pixels, and similar tools.

Please do not send payment-card numbers, passwords, or sensitive identity documents through a general website form.

HOW WE USE INFORMATION

We use information to answer questions, prepare quotes and project recommendations, coordinate orders and services, assist with warranty requests, keep business records, and protect our website. We also use website activity to understand visits and measure advertising. Where you have agreed to marketing messages, we use your contact details and preferences to send those messages.

WHEN INFORMATION IS SHARED

Information is provided to service providers that help us host the website, manage forms and customer records, send messages, process transactions, and support our business. These include Squarespace for our website and Stannect for forms and customer communications. Relevant order or project details may be shared with manufacturers, delivery providers, or installation partners to carry out your request.

Google and Meta receive website activity through the analytics and advertising tools described below. Information may also be disclosed where required by law or necessary to protect rights, safety, and security.

SMS consent: We do not share mobile numbers or SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes. Providers supporting our messaging program may process that information to deliver messages and support the service.

COOKIES, ANALYTICS & ADVERTISING

Our website uses Google Analytics to understand how visitors use the site. It collects information such as browser and device details, pages visited, and interactions through cookies and similar technologies. Learn more about how Google uses information from sites that use its services and the Google Analytics opt-out browser add-on.

We also use the Meta Pixel to measure visits and actions related to Facebook and Instagram advertising. Meta may associate this activity with your Meta account or device to measure and personalize advertising. See Meta’s Privacy Policy and your Meta advertising preferences.

You can manage cookies through your browser and any cookie controls offered on the site. Blocking cookies may affect some features. Clearing cookies or using another browser or device may change your choices. You can also contact us to ask about your privacy or advertising preferences. Browser controls and advertising settings may not stop every type of data collection.

YOUR CHOICES & REQUESTS

Use the unsubscribe link in a marketing email, or reply STOP to a text message, to opt out of that marketing channel. You can still call or email us for help.

To ask about your information, request access, correction or deletion, or raise an advertising or privacy concern, email hello@thecollectiveoutdoors.com with “Privacy Request” in the subject. We will review your request under the laws that apply, verify your identity when needed, and explain any limits or available appeal process. Some records may need to be retained for orders, warranties, legal requirements, or other permitted purposes. Please do not include sensitive documents in your first email.

RETENTION & SECURITY

We retain information for as long as reasonably needed for the purposes above, including customer service, warranty support, recordkeeping, and applicable legal obligations. The period depends on the record and its purpose. We use reasonable safeguards appropriate to the information; no online system can guarantee complete security.

CHILDREN, OTHER SITES & UPDATES

Our site is intended for adults planning purchases or projects. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information.

Manufacturer catalogs, social media, embedded videos, and other linked services have their own privacy practices. This policy applies to our activities, not those providers’ separate services. We may update this policy as practices or requirements change; the updated date will appear here.

CONTACT OUR TEAM

hello@thecollectiveoutdoors.com
817.284.0038
621 South Freeway, Fort Worth, TX 76104