TERMS & MESSAGING

THE BUSINESSES SERVING YOU

Retail is provided by The Collective Outdoors. All services are provided by Panther City Arbor & Patio LLC, operating as TCO Design Build.

Our website introduces the products and services we offer. These website terms do not replace your signed project agreement, accepted order, or the rights you have under applicable law.

PRODUCTS, PRICING & PROJECT INFORMATION

Photos, catalogs, colors, dimensions, prices, promotions, and availability help you explore your options. We confirm the selected model, configuration, current price, lead time, and any promotion conditions with you before an order. A website inquiry does not by itself reserve inventory, create a construction contract, or confirm an installation appointment.

Project scope, payment schedules, changes, delivery, installation, and any service or workmanship warranty are addressed in the applicable written order or project agreement. Ask our team to explain any term before you approve it. Our Warranty & Customer Care page explains how product warranty assistance works.

WEBSITE CONTENT & THIRD-PARTY LINKS

TCO content, project photography, and original branding belong to us or are used with permission. Manufacturer names, logos, catalogs, and images belong to their respective owners. Please ask before reusing our original content.

Linked manufacturer resources and embedded social or video services are provided for your convenience. Their own terms and policies apply to their services. Use product manuals and qualified professionals for installation, electrical, gas, fire, and structural requirements; website content is not a substitute for a site-specific plan or the selected product’s instructions.

OPTIONAL TEXT MESSAGES

Sender: The Collective Outdoors for retail communications, or Panther City Arbor & Patio LLC, operating as TCO Design Build, for service communications.

If you opt in to a messaging program, you may receive the types of messages described when you sign up. These may include promotional messages about products and services or, where separately authorized, replies to your questions, appointment coordination, order updates, and project or customer-care communications. Consent for one purpose does not automatically enroll you in another.

• Message frequency varies with your inquiry, order, project, and the program you choose.
• Message and data rates may apply.
• Marketing text consent is optional and is not a condition of purchase.
• Reply STOP to opt out of text messages. You may receive a confirmation of your opt-out.
• Reply HELP for assistance, or contact hello@thecollectiveoutdoors.com or 817.284.0038 for support.

Only provide a number you are authorized to use, and tell us if your number changes. Delivery depends on carrier and network availability. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for information about messaging data.

HELP USING OUR WEBSITE

We want you to be able to explore your options and reach a real person. If a page, catalog, video, or form is difficult to use, call 817.284.0038 or email hello@thecollectiveoutdoors.com. Tell us what you were trying to do and which page you were using so we can assist and review the issue.

QUESTIONS OR UPDATES

Contact us with questions about these terms. We may update this page as our website or communication practices change. Updates do not rewrite an existing signed agreement.

hello@thecollectiveoutdoors.com
817.284.0038
621 South Freeway, Fort Worth, TX 76104